FAQ
- Admin我的商店
- 2023
**Order Information**
- **Q: How can I check the status of my order?**
- A: You can log in to your account and visit the "My Orders" page to view the status of your order. We will also notify you of the latest developments of your order via email.
- **Q: Can I change the contents of my order after placing it?**
- A: As we process all orders promptly, we will be unable to make changes once an order is confirmed. If you need assistance, please contact our customer service team immediately.
**Product Details**
- **Q: What materials are the sweaters made of?**
- A: Our sweaters are made from various materials, including wool, cotton, and Lycra. Each product page provides detailed information about the materials used.
- **Q: How do I choose the correct size?**
- A: You can refer to our size guide, which provides detailed measurement methods and a size comparison chart.
**Payment and Refunds**
- **Q: What payment methods do you accept?**
- A: We accept a variety of payment methods, including but not limited to credit cards, debit cards, and PayPal.
- **Q: How do I request a refund if I want one?**
- A: You can apply for a refund within 30 days of receiving the goods. Please visit our refund policy page for detailed steps.
**Delivery Information**
- **Q: Do you offer international shipping?**
- A: Yes, we offer international shipping services. Shipping costs and times will vary based on your geographical location.
- **Q: How can I track my package?**
- A: After shipment, we will provide a tracking number, and you can track your package on the respective courier company's website.
**Contact Us**
- **Q: How can I contact customer service?**
- A: You can contact us through the following means:
- Phone: +86 18826835605
- Email: sweaters@dgcainan.com
- Live Chat: Please click on the chat icon at the bottom right corner of the page to start a conversation.
- **Q: How can I check the status of my order?**
- A: You can log in to your account and visit the "My Orders" page to view the status of your order. We will also notify you of the latest developments of your order via email.
- **Q: Can I change the contents of my order after placing it?**
- A: As we process all orders promptly, we will be unable to make changes once an order is confirmed. If you need assistance, please contact our customer service team immediately.
**Product Details**
- **Q: What materials are the sweaters made of?**
- A: Our sweaters are made from various materials, including wool, cotton, and Lycra. Each product page provides detailed information about the materials used.
- **Q: How do I choose the correct size?**
- A: You can refer to our size guide, which provides detailed measurement methods and a size comparison chart.
**Payment and Refunds**
- **Q: What payment methods do you accept?**
- A: We accept a variety of payment methods, including but not limited to credit cards, debit cards, and PayPal.
- **Q: How do I request a refund if I want one?**
- A: You can apply for a refund within 30 days of receiving the goods. Please visit our refund policy page for detailed steps.
**Delivery Information**
- **Q: Do you offer international shipping?**
- A: Yes, we offer international shipping services. Shipping costs and times will vary based on your geographical location.
- **Q: How can I track my package?**
- A: After shipment, we will provide a tracking number, and you can track your package on the respective courier company's website.
**Contact Us**
- **Q: How can I contact customer service?**
- A: You can contact us through the following means:
- Phone: +86 18826835605
- Email: sweaters@dgcainan.com
- Live Chat: Please click on the chat icon at the bottom right corner of the page to start a conversation.
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